cb44 Privacy Policy

01 Who We Are

cb44 is an online casino and gaming platform operating at https://cb44.io. When this Privacy Policy refers to "cb44", "we", "us", or "our", it means the cb44 platform and the team responsible for operating it.

cb44 acts as the data controller for the personal information you provide when registering and using the platform. This means we are responsible for deciding how and why your personal data is collected and processed. If you have any questions about how your data is handled, you can reach us directly at [email protected].

This Privacy Policy applies to all users of the cb44 website, mobile application, and any related services. It covers data collected through registration, gameplay, payment processing, customer support interactions, and general browsing of the cb44 platform.

02 Data We Collect

cb44 collects personal data in several ways — directly from you when you register or contact support, automatically when you use the platform, and from third-party service providers involved in payment processing and identity verification. Here is a breakdown of the categories of data we collect:

cb44 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law or responsible gaming obligations (for example, if you self-declare a gambling problem).

03 How We Use Your Data

cb44 uses your personal data for the following purposes. We only use your data for purposes that are compatible with why it was originally collected:

• Account Management: To create and maintain your cb44 account, verify your identity, and manage your account settings and preferences.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer, and to maintain accurate transaction records.
• Legal Compliance: To comply with anti-money laundering (AML) regulations, Know Your Customer (KYC) requirements, and any other applicable legal obligations.
• Fraud Prevention: To detect, investigate, and prevent fraudulent activity, account abuse, and other prohibited activities on the cb44 platform.
• Customer Support: To respond to your queries, resolve disputes, and provide assistance when you contact the cb44 support team.
• Responsible Gaming: To monitor gameplay patterns that may indicate problem gambling and to administer self-exclusion, deposit limits, and cooling-off periods.
• Platform Improvement: To analyse usage patterns and improve the cb44 platform, fix technical issues, and develop new features.
• Communications: To send you important account notifications, security alerts, and — where you have opted in — promotional offers and bonus information.

cb44 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. If you have concerns about how your data is being used, contact [email protected].

04 Legal Basis for Processing

cb44 processes your personal data on the following legal grounds:

• Contractual Necessity: Processing your identity, contact, and financial data is necessary to fulfil the contract between you and cb44 — specifically, to operate your account and process your transactions.
• Legal Obligation: cb44 is required by law to collect and retain certain data for AML compliance, KYC verification, and financial record-keeping. This processing is mandatory and cannot be opted out of.
• Legitimate Interests: cb44 processes technical and usage data on the basis of legitimate interests — specifically, to prevent fraud, maintain platform security, and improve the service. These interests do not override your fundamental privacy rights.
• Consent: Where cb44 sends you marketing communications or uses non-essential cookies, this is done on the basis of your consent. You can withdraw consent at any time by contacting support or updating your account preferences.

05 Data Sharing and Third Parties

cb44 does not sell your personal data. We share your data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment Processors: bKash, Nagad, Rocket, and banking partners receive the financial data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by financial data protection regulations.
• Game Providers: Third-party game providers (such as Pragmatic Play and Relax Gaming) may receive your player ID and session data to deliver games and resolve disputes. They do not receive your full identity or financial data.
• Identity Verification Services: cb44 uses third-party KYC providers to verify identity documents. These providers process your verification documents under strict data processing agreements.
• Legal and Regulatory Authorities: cb44 will disclose personal data to law enforcement, regulatory bodies, or courts where required by law or where necessary to protect the rights and safety of cb44 or its players.
• Fraud Prevention Services: cb44 may share data with fraud detection services to identify and prevent account abuse and financial crime.

All third parties who process data on behalf of cb44 are required to handle that data securely and in accordance with applicable data protection law. cb44 does not permit third-party service providers to use your data for their own marketing purposes.

06 Cookies and Tracking

cb44 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the site is used. Here is a summary of the types of cookies cb44 uses:

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings and display options. Disabling these may affect your experience on cb44.
• Analytics Cookies: Help cb44 understand how players use the platform so we can improve it. These cookies collect anonymised data about page visits, session duration, and navigation paths.
• Marketing Cookies: Used only where you have given consent, to deliver relevant promotional content. You can withdraw consent at any time.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent you from logging in to your cb44 account. For more information about managing cookies, refer to your browser's help documentation.

07 Data Retention

cb44 retains your personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account Data: Retained for the duration of your account and for a minimum of 5 years after account closure, in line with AML and financial record-keeping requirements.
• Transaction Records: Retained for a minimum of 5 years from the date of the transaction.
• KYC Documents: Retained for a minimum of 5 years after the end of the business relationship.
• Support Communications: Retained for 2 years from the date of the last interaction, unless the communication relates to a dispute or legal matter.
• Technical and Usage Data: Retained for up to 12 months in identifiable form, after which it may be anonymised and retained for analytical purposes.

When data is no longer required and the retention period has expired, cb44 securely deletes or anonymises it. If you request deletion of your account, cb44 will delete or anonymise your personal data subject to the mandatory retention periods described above.

08 Your Data Rights

As a cb44 player, you have the following rights over your personal data. To exercise any of these rights, contact [email protected] with your request. cb44 will respond within 30 days:

09 Security Measures

cb44 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, or disclosure:

• All data in transit is encrypted using SSL/TLS protocols.
• Sensitive data at rest is encrypted using AES-256 or equivalent standards.
• Access to player data within cb44 is role-based and restricted to authorised personnel only.
• cb44 systems are monitored continuously for suspicious activity and potential security incidents.
• Regular security assessments and penetration testing are conducted on the cb44 platform.
• Staff with access to personal data receive regular data protection and security training.

While cb44 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password for your cb44 account and never share your login credentials with anyone. If you suspect your account has been compromised, contact [email protected] immediately.

10 Children and Minors

cb44 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you are not permitted to register an account or use the cb44 platform in any way.

If cb44 becomes aware that personal data has been collected from a person under 18, that account will be immediately suspended, all data will be deleted, and any funds in the account will be returned to the payment source after investigation. Parents or guardians who believe their child has registered on cb44 should contact [email protected] immediately.

cb44 uses age verification procedures during registration and KYC to prevent underage access. We take our responsibility to protect minors seriously and cooperate fully with any regulatory or law enforcement requests related to underage gambling.

11 Changes to This Policy

cb44 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, we will notify registered players via email or an in-platform notification before the changes take effect.

The most current version of this Privacy Policy will always be available at /privacy-policy. The "Last Updated" date at the top of this page indicates when the current version was published. Your continued use of cb44 after the effective date of any update constitutes your acceptance of the revised policy.

If you do not agree with any changes to this Privacy Policy, you have the right to close your account and request deletion of your personal data, subject to mandatory legal retention requirements. To do so, contact [email protected].

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way cb44 handles your personal data, please get in touch with us. We are committed to responding to all privacy-related enquiries promptly and transparently.

cb44 takes every privacy concern seriously. Whether you want to know what data we hold about you, request a correction, or raise a concern about how your data has been handled, our support team is here to help. You can also visit our FAQ page for answers to common questions about your account and data.